Dear Traveler, we are currently experiencing some technical disruptions due to the change of booking platform. This mainly affects our online check-in, and we therefore refer to check-in desks at the respective airports until further notice. We regret the situation and are working to have a solution in place as soon as possible.
If you have reduced mobility we can give you special assistance, or a helping hand, during your trip. populAir offers assistance to travellers who are visually impaired, hearing impaired and travellers with reduced mobility. To guarantee the best possible service, you have to contact our Callcenter 48 hours before departure. Assistance must always be booked / confirmed in advance via telephone +46 (0) 770 790 700 or via mail callcenter@populair.com.
We ask you to arrive in good time before departure at the airport and that you have requested assistance at the time of booking. In case of assistance you must arrive at the gate at least 30 minutes before departure on domestic flights, at international flights you must arrive at least 1 hour before departure.
In connection with your travel order you must state the type of assistance you need, and if you wish to carry oxygen for medical use on board.
If you are travelling with your own wheelchair, it is important that you specify the type of wheelchair you will have with you, as well as the dimensions of this. Of course, you pay no extra fee to bring a wheelchair.
Wheelchairs accepted for transport must not exceed dimensions: Length: 170 cm, Width: 85 cm, Height: 80 cm.
Assistance entails providing an airport attendant to assist passengers with a functional impairment at the airport and all the way to their seat on the plane if that is desired. Be sure to mention your needs when you book your tickets so that you can get the best assistance possible. Also remember to contact Swedavia assistance service at Arlanda terminal 5 when you have arrived at the airport so that they know that you are at the airport and are waiting for an airport attendant. For example, you may receive assistance if you have a disability that causes you to have reduced mobility, vision or hearing or if you feel anxious and find it difficult to find new places. Assistance is free for those who have a disability. It is also a statutory right that enables everyone to travel by air.
